Terms and conditions

These terms apply to every order placed on nortidemarine.com with NorTide Marine. Contact: sales@nortidemarine.com.

1. Offer and prices

All prices are in euros and include 21% Dutch VAT. Business customers in another EU country can enter a valid VAT number at checkout. Shipping costs are shown in the cart and at checkout before you pay. Obvious mistakes in prices or descriptions don't bind us.

2. Order and contract

The contract is concluded when you complete payment. You receive an order confirmation and invoice by email. For switch panels with engraving we send a drawing for approval first; production starts after you approve it.

3. Payment

You pay in advance through our payment provider Stripe, with iDEAL, card, Bancontact, Apple Pay or another method shown at checkout.

4. Delivery

We deliver to the address you enter at checkout. Stated delivery times are estimates. If we can't deliver within 30 days, we let you know and you may cancel the order free of charge. The risk of loss passes to you on delivery.

5. Right of withdrawal

Consumers may withdraw from the purchase within 14 days of receipt without giving a reason, as described on our shipping and returns page. The right of withdrawal doesn't apply to products made to your specification, such as panels with your own engravings or logo.

6. Warranty and liability

Our products come with a 2-year warranty against manufacturing defects, in addition to your statutory rights. Products must be installed by a competent person and used within their rated voltage and current. Our liability is limited to the amount of the order, except in case of intent or gross negligence.

7. Complaints

Email complaints to sales@nortidemarine.com. We reply within 14 days. EU consumers can also use the European Online Dispute Resolution platform.

8. Applicable law

Dutch law applies. This doesn't take away the protection consumers have under the mandatory law of their country of residence.