Shipping, returns and warranty
Shipping
- We ship from the Netherlands to the Netherlands, Belgium, Germany, Scandinavia and the rest of Europe, the UK and Switzerland.
- Netherlands: €6.95. Rest of Europe: €14.95.
- Free shipping on orders from €50, and on all switch panels and alarm kits.
- Items in stock usually ship within 1–2 working days. You get a tracking link by email.
- Switch panels are made after you approve the drawing; we tell you the delivery date when we send it.
- Orders to the UK, Switzerland and Norway may be charged import duties and VAT by your local customs.
Returns
Changed your mind? You can cancel your order within 14 days of receiving it, without giving a reason. Email sales@nortidemarine.com within that period, then send the products back unused and in their original packaging within 14 days. We refund the purchase price and the standard shipping cost within 14 days of receiving the return. Return shipping is at your own cost.
Switch panels with your own engravings or logo are made to order and can't be returned for change of mind. This doesn't affect your warranty.
Warranty
All NorTide products come with a 2-year warranty against manufacturing defects. If something doesn't work as it should, email us with your order number and a photo and we'll repair or replace it. The warranty doesn't cover damage from incorrect installation, overloading beyond the rated current, or mechanical damage.